The real question
The choice is rarely about features. Most ERP products cover the same ground. The question is whether your competitive advantage lives in a process the product cannot model.
When a product wins
- Your processes are standard for your industry
- You need to be live in weeks, not months
- You have no team to own a custom system long term
When custom wins
- Your costing, production or approval rules are genuinely unusual
- You are already paying for heavy customisation of a product
- Integration with existing systems is the main cost driver
A practical middle path
Many of our clients run a standard finance core and build custom only where the business is different. That keeps the expensive, slow-moving parts on a supported product and the fast-moving parts under your own control.