Support that keeps your systems running
Monitoring, patching, troubleshooting and deployment help from engineers who already know your environment.
What we cover
One contract across servers, applications, databases and deployments — instead of three vendors pointing at each other.
Server monitoring
Uptime, disk, memory and service checks with alerting, so problems are caught before your users report them.
Application support
Diagnosis and resolution of application errors, performance issues and user-reported faults.
Database support
Index and query tuning, maintenance plans, growth management and recovery when it matters.
Backup monitoring
Verified backups with periodic restore testing — because an unrestored backup is only a hypothesis.
Deployment support
Release deployment, rollback planning and post-deployment verification in agreed windows.
Security updates
OS, runtime and certificate patching on a schedule, with emergency patching for critical advisories.
Choose the level of cover you need
Pricing depends on the number of servers, applications and users. We will quote against your actual environment.
Basic
Small businesses running a single application or server
- Business-hours remote support
- Server and application monitoring
- Backup verification
- Security patch application
- Next-business-day response target
- Monthly health report
Professional
Growing businesses with multiple systems and users
- Everything in Basic
- Extended-hours support
- Database support and tuning
- Deployment support for releases
- Proactive monitoring with alerting
- Same-business-day response target
- Quarterly infrastructure review
Enterprise
Large organisations with business-critical systems
- Everything in Professional
- Priority response with agreed SLA
- Named support engineers
- 24/7 monitoring and escalation
- Disaster recovery planning and testing
- Dedicated deployment windows
- Monthly service review
The full hosting chain, managed
We can take an application from a build artefact to a monitored, backed-up production service — and keep it there.
- Server setupProvisioning and hardening on Windows Server or AWS.
- Application deploymentIIS sites, application pools and release process.
- Domain & DNSRegistration, records and mail routing configured correctly.
- SSLCertificate installation, chain validation and renewal tracking.
- DatabaseInstance setup, sizing, maintenance plans and access control.
- BackupScheduled backups with retention and tested restores.
- MonitoringUptime and resource alerting to a monitored inbox.
- MaintenancePatching, cleanup and periodic health review.
Need support starting now?
Tell us what you are running and where it hurts. We will scope a plan and quote it against your environment.